Every issue we’ve heard of, in the order we hear them.
Sign-in issues
My code doesn’t work
Each 6-digit code works once and lasts 1 hour. Use the newest email if you asked more than once. Request a new code at app.lullavo.com/login.
I never receive the sign-in email
- Check spam.
- Make sure it is the email you activated with.
- Check for typos.
- If you asked for several codes quickly, wait a few minutes and try again.
QR / listener page issues
The QR won’t scan
- Use the phone’s regular camera app.
- Tilt the phone slightly; a glossy sticker can reflect light.
- Hold the phone about 4 to 8 inches away.
- Or type the short code at lullavo.com/start.
Audio won’t play
- Refresh the page.
- Check the phone isn’t muted.
- Try another browser.
Recording issues
“No microphone”
Allow microphone access in your browser and refresh. On an iPhone: Settings, then Safari, then Microphone.
My recording failed to save
- Stay on the page until you see the confirmation.
- Check your internet connection.
- The book reading can be up to 30 minutes, plus a short hello and goodbye.
I saved before I was ready!
You have 7 days to re-record from your first save. Go to My recordings and press Re-record.
Download issues
A large download of many recordings can take up to 24 hours to arrive by email. See Downloading recordings.
Sticker issues
I lost or damaged a sticker
Send us a note with the short code (if you remember it). We can send a replacement that plays the same recording.
Still stuck? Write to the contact form. We usually reply within one business day.
More in help
← All help topics · Still stuck? Send us a note.